Terms of service

TERMS & CONDITIONS

Welcome to APRIL. We’re happy to have you here and appreciate your interest in our women’s footwear collection.

These Terms & Conditions explain the basic rules for using our website and purchasing from APRIL. By using our website or placing an order, you agree to these Terms & Conditions.

1. INTRODUCTION

This website is owned and operated by APRIL (“we”, “us”, “our”).

We offer women’s footwear and related products through our online store. Our goal is to provide a smooth, reliable, and enjoyable shopping experience.

If you have any questions, need help placing an order, or require support after placing an order, please contact us:

Phone/WhatsApp: 0328-3414361
Email: info.aprilpk@gmail.com

2. ACCEPTANCE OF TERMS

By accessing our website or purchasing from us, you confirm that you have read, understood, and agreed to these Terms & Conditions and the policies mentioned on our website.

APRIL may update these Terms from time to time. Any changes will be effective once they are published on our website.

3. PRODUCT INFORMATION

We try our best to provide accurate product descriptions, images, colours, sizes, prices, and availability information.

However, slight differences in colour or appearance may occur due to lighting, photography, or different screen settings.

If you need any clarification about a product before ordering, our customer support team will be happy to assist you.

4. ORDERING & PAYMENT

You agree to provide correct and complete information when placing an order, including your name, phone number, email address, and delivery details.

Please carefully check your order information before confirming your purchase.

Available payment methods will be shown during checkout.

5. SHIPPING & DELIVERY

We aim to process and dispatch your order as quickly as possible.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Any applicable delivery charges and estimated delivery information will be communicated during the ordering process.

6. RETURNS & EXCHANGES

APRIL offers an easy and customer-friendly exchange policy.

Exchanges are available within 10 days of delivery.

You may exchange your footwear for a different size, colour, article, style, or design, subject to availability.

For exchanges due to size, colour, article, style, design, or personal preference, the exchange delivery charges of Rs. 400 will be paid by the customer.

If you receive a wrong product, wrong size, damaged product, or manufacturing defect, please contact us. Where the issue is from our side, we will exchange it for a fresh and perfect article at no additional exchange delivery cost.

To be eligible for an exchange, the product must be unused, unworn, in its original condition, and in its original packaging/shoe box.

APRIL does not offer monetary refunds. Eligible issues are handled through an exchange instead.

For complete details, please refer to our Returns & Exchanges Policy.

7. ORDER CANCELLATION

If you wish to cancel your order, please contact us as soon as possible.

We will try our best to accommodate your request if the order has not already been processed or dispatched.

APRIL may also cancel an order if the product is unavailable, we are unable to deliver to your location, incorrect information or pricing was displayed, or due to circumstances beyond our reasonable control.

8. INTELLECTUAL PROPERTY

All content on the APRIL website, including our logo, images, product photographs, designs, graphics, written content, and website materials, belongs to APRIL unless stated otherwise.

Unauthorized copying, reproduction, distribution, or commercial use of our content is not permitted without our written permission.

9. USER CONDUCT

When using our website, you agree not to:

* Use the website for unlawful or harmful purposes.
* Provide false or misleading information.
* Attempt to access our website or systems without permission.
* Upload viruses, malware, or harmful content.
* Copy, scrape, or misuse our website content.
* Harass, threaten, or abuse our team or other users.
* Use the website for fraudulent activities.

We reserve the right to restrict or terminate access to our website if these rules are violated.

10. DISCLAIMER & LIMITATION OF LIABILITY

We do our best to keep our website and product information accurate and up to date. However, occasional errors, technical issues, or temporary interruptions may occur.

APRIL will not be responsible for delays or issues caused by circumstances beyond our reasonable control, including courier delays, technical problems, or other unforeseen circumstances, to the extent permitted by applicable law.

11. TERMINATION

APRIL may restrict or terminate access to our website or services if a user violates these Terms & Conditions, provides false information, engages in unlawful or fraudulent activities, or misuses our website or services.

12. GOVERNING LAW

These Terms & Conditions are governed by the laws of Pakistan.

Any dispute relating to these Terms or your use of our website will be handled according to the applicable laws and legal procedures of Pakistan.

13. CUSTOMER INFORMATION & PRIVACY

When you place an order or contact us, we may collect information such as your name, phone number, email address, delivery address, and order details.

We use this information to process and deliver your orders, contact you regarding your order, provide customer support, and improve our services.

We may share necessary information with trusted service providers, such as courier and payment service providers, when required to complete your order.

14. CASH ON DELIVERY

Where Cash on Delivery (COD) is available, customers are requested to provide a correct phone number and complete delivery address.

Once a COD order is confirmed, we kindly request that you remain available to receive the parcel and complete the payment.

If you are unable to receive your order, please contact us as soon as possible.

15. FAILED DELIVERY

Please make sure that your delivery address and contact details are correct.

If an order cannot be delivered because of an incorrect address, incomplete information, repeated unavailability, or refusal to receive the parcel, additional delivery arrangements or charges may apply.

If you face any difficulty receiving your order, please contact us and we will do our best to assist you.

16. OFFERS & PROMOTIONS

APRIL may offer discounts, promotional codes, sales, or special offers from time to time.

Promotional offers may have their own terms, validity period, or eligibility requirements.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers or discount codes.

APRIL reserves the right to modify or end a promotional offer according to its stated terms.

17. CUSTOMER REVIEWS & CONTENT

We love hearing from our customers.

If you choose to share a review, photograph, video, or other content about your APRIL purchase, please make sure that the content belongs to you and does not violate anyone else’s rights.

With your permission, APRIL may feature customer-submitted content on our website or social media platforms.